BCJili Privacy Policy – How We Protect Your Data in PH

1. Data Controller

BCJili operates as the data controller for all personal information collected through the BCJili platform (accessible at bcjili.click). This means BCJili is responsible for deciding how and why your personal data is processed, and for ensuring that processing complies with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act 10173).

Our designated Data Protection Officer (DPO) can be reached at support@bcjili.click. If you have any questions specifically about data privacy, marking your message "Attention: Data Protection" will ensure it reaches the right team promptly.

2. Information We Collect

BCJili collects personal information in several ways depending on how you interact with our platform. The categories of data we may collect include:

2.1 Registration Information

When you create a BCJili account, we collect:

• Full legal name
• Date of birth (to verify the 18+ age requirement)
• Philippine mobile number
• Email address (if provided)
• Username and password (password stored in encrypted form only)

2.2 Identity Verification (KYC) Data

For regulatory compliance and fraud prevention, BCJili may request additional identity documentation. This can include:

• Government-issued photo ID (PhilSys National ID, passport, driver's licence, SSS/GSIS ID, or other IATF-approved ID)
• Proof of current address (utility bill, bank statement, or barangay certificate)
• Selfie or live photo for identity matching purposes
• Proof of payment method ownership

2.3 Transaction Data

BCJili records all financial transactions associated with your account. This includes deposits (amount, method, date/time), withdrawals (amount, destination account type, date/time), bonus credits, and bet history. This data is retained for regulatory compliance and to assist with dispute resolution.

2.4 Device and Technical Data

When you access BCJili, our servers automatically collect certain technical information including:

• IP address and approximate geographic location
• Browser type and version
• Device type (mobile, tablet, desktop) and operating system
• Pages visited, time spent, and in-app navigation paths
• Session duration and login timestamps

This data is used primarily for security monitoring, fraud detection, and improving the BCJili user experience. It does not uniquely identify you by name on its own.

2.5 Communications Data

If you contact BCJili's customer support team — through live chat, email, or any other channel — we retain records of those communications. This helps us provide consistent service and resolve any follow-up queries efficiently.

3. How We Use Your Personal Data

BCJili uses your personal information for the following purposes:

• Account management: Creating, verifying, and maintaining your BCJili account.
• Payment processing: Handling deposits, withdrawals, and bonus credits via GCash, Maya, InstaPay, and other accepted Philippine payment methods.
• Identity verification and KYC: Meeting our regulatory obligations to verify member identity and prevent underage gambling.
• Fraud prevention and security: Detecting and investigating suspicious activity, unauthorised access attempts, and financial fraud.
• Legal and regulatory compliance: Meeting obligations under the Data Privacy Act of 2012, PAGCOR regulations, Anti-Money Laundering Act (AMLA), and other applicable Philippine law.
• Customer support: Responding to your queries, resolving disputes, and improving our service based on feedback.
• Platform improvement: Analysing usage patterns (in aggregate and anonymised where possible) to improve game performance, navigation, and the overall BCJili experience.
• Marketing communications: Sending promotional offers, bonus updates, and platform news to members who have opted in to receive such communications. You can unsubscribe at any time.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviours and proactively offer support tools where appropriate.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, BCJili processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a BCJili member — including operating your account, processing payments, and settling bets.
• Legal obligation: Processing required to comply with Philippine law — such as KYC verification, anti-money laundering checks, and data retention requirements mandated by PAGCOR.
• Legitimate interest: Processing carried out for BCJili's legitimate business interests where those interests do not override your fundamental rights — such as security monitoring and fraud detection.
• Consent: Processing for purposes that are not strictly necessary for the service — such as marketing communications — where we rely on your explicit opt-in consent. You can withdraw this consent at any time without affecting your account.

5. Data Sharing with Third Parties

BCJili does not sell your personal information. We may share data with trusted third parties only where it is necessary and under strict confidentiality obligations. Sharing occurs with:

• Payment processors: GCash, Maya, GrabPay, InstaPay/PESONet, BDO, BPI, UnionBank, and Visa/Mastercard partners — who receive only the information needed to process your transactions.
• Identity verification providers: Licensed KYC service providers who assist in document verification and fraud screening, subject to data processing agreements.
• Regulatory and law enforcement authorities: BCJili will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government bodies where required by law or court order.
• Technology and hosting providers: Cloud infrastructure and cybersecurity partners who process data on BCJili's behalf under strict contractual terms, with no independent right to use member data.

Any third party that receives BCJili member data is required to handle it in accordance with the Data Privacy Act of 2012 and is prohibited from using it for any purpose beyond what BCJili has authorised.

6. Cookies and Tracking Technologies

BCJili uses cookies and similar tracking technologies to make the platform work properly and to understand how members use it. Here's a breakdown of the types of cookies we use:

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use BCJili's platform. For more details on the specific cookies we use, contact us at support@bcjili.click.

7. Data Retention

BCJili retains your personal data for as long as your account is active and for a period thereafter as required by law. Specific retention periods include:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, as required by PAGCOR regulations and AMLA provisions.
• Transaction records: Retained for a minimum of five (5) years for financial audit and regulatory compliance purposes.
• Customer support communications: Retained for three (3) years from the date of the interaction.
• Marketing preferences and opt-in records: Retained until you withdraw consent or close your account, plus one (1) year for audit purposes.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, BCJili will securely delete or anonymise it.

8. Security Measures

BCJili employs a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• TLS/SSL encryption on all data transmitted between your device and BCJili's servers.
• At-rest encryption for sensitive stored data, including payment details and identity documents.
• Multi-factor authentication available for member accounts and required internally for BCJili staff accessing member data.
• Access controls — BCJili staff access to member personal data is restricted on a strict need-to-know basis, with all access logged and audited.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Incident response plan — in the event of a data breach, BCJili will notify affected members and report to the National Privacy Commission within the timeframes required by law.

While BCJili takes every reasonable measure to protect your data, no digital platform can guarantee absolute security. We strongly recommend that you use a strong, unique password for your BCJili account and enable any available two-factor authentication options.

9. Your Data Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights in relation to the personal data BCJili holds about you:

How to Exercise Your Rights

To exercise any of the above rights, contact BCJili's Data Protection Officer at support@bcjili.click with the subject line "Data Rights Request." Please include your registered mobile number or username so we can verify your identity before processing the request.

BCJili will respond to all verified data rights requests within 15 working days. In cases where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Please note that some data rights may be limited where BCJili is required by law to retain data (for example, transaction records under AMLA). In such cases, we will clearly explain what data must be retained and why.

If you are unsatisfied with BCJili's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Children's Privacy

BCJili is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. If BCJili becomes aware that a minor has created an account, we will immediately close the account, forfeit any associated funds, and delete the personal data associated with it to the extent permitted by law.

If you believe a minor may have created a BCJili account, please contact our support team immediately at support@bcjili.click.

11. Changes to This Privacy Policy

BCJili may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last updated" date.
• Notify registered BCJili members via their registered mobile number (SMS) or in-platform notification at least 7 days before the changes take effect.

We encourage you to review this Privacy Policy periodically. Continued use of BCJili following notification of a policy update constitutes your acceptance of the changes.

12. Contact Us and How to Complain

If you have any questions about this Privacy Policy, how BCJili handles your personal data, or how to exercise your data rights, please get in touch:

• Live Chat: 24/7 from your BCJili account — fastest response.
• Email: support@bcjili.click — mark your message "Attention: Data Protection" for priority handling.
• FAQ: Common questions answered at bcjili.click/faq.

BCJili is committed to resolving privacy-related concerns promptly and fairly. If you feel your concern has not been adequately addressed, you may file a complaint directly with the National Privacy Commission of the Philippines through their official channels. BCJili will cooperate fully with any NPC investigation.